TopTier equipment will palletize and handle materials at the rates outlined in our quote during the warranty period. New products introduced into production will also be covered by this performance guarantee with written approval of TopTier, Inc.
All TopTier equipment will perform as stated in our quote assuming cases are square and properly sealed. Performance testing will be performed prior to shipment with customer-supplied product and customer will confirm acceptable equipment performance prior to shipment based on supplied video or acceptance test at our facility.
Should performance problems arise after installation the customer must be aware quality of palletized loads is a function of the customer case quality. Customer cases that are poorly sealed top or bottom, bulge beyond the cube of the case, are sealed as a parallelogram, have loose or improperly sealed over wrap can affect palletizer performance and or stack quality. Also, broken, damaged or defectively nailed pallets can affect pallet-handling functionality.
Prior to making a service call, the customer agrees to provide any requested pictures, video or other descriptive tools to help diagnose any claim of performance problems. TopTier personnel will promptly provide all possible assistance without charge to overcome performance problems regardless of the source of the problem
If performance problems cannot be overcome for any reason after attempting to correct problems with customer assistance and the equipment does not perform to these standards, TopTier will make all necessary changes at no charge to the customer.
However, if it is found that the non-performance of the TopTier equipment is due to the operational techniques of the customer's operator(s) or defective product or pallets, then the customer will be charged in full for the service call.
The customer is responsible for training and familiarizing all operators with proper TopTier equipment operations and troubleshooting techniques.