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Accessibility Statement

Our Commitment to Accessibility

Aetna Group SPA is committed to providing an accessible and inclusive digital experience for people with disabilities.

We strive to ensure that everyone can access the information, products, services, and features available through our website, regardless of technology, ability, or method of interaction.

As part of this commitment, we are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.

This statement applies to the website at www.toptier.com.

Current Accessibility Status

The website was evaluated by an independent third party using a combination of automated and manual accessibility testing methods.


The most recent completed assessment was conducted against WCAG 2.1 Level A and Level AA requirements. Based on that assessment, the website does not yet fully conform to WCAG 2.1 Level AA because of the known limitations described below.


We are actively working to address these issues and improve the accessibility of the website.

Known Accessibility Limitations

Some areas of the website may currently present accessibility barriers, including:

  • Some prerecorded audio or video content may not provide an equivalent transcript, audio description, or text alternative.
  • Page structure and landmark regions may not always be programmatically defined or identified correctly.
  • Some text may not provide sufficient color contrast against its background.
  • Some images containing text may not provide a sufficiently descriptive or equivalent alternative.
  • Some content displayed on hover or focus may not be fully accessible using a keyboard.
  • Some page titles may be missing, or may not adequately describe the page content.
  • Keyboard focus order or focus visibility may be unclear in some parts of the website.
  • The purpose of some links, controls, or interactive elements may not be sufficiently clear.
  • Some visible labels may not match the accessible names communicated to assistive technologies.
  • Some pages or content written in a language different from the main page language may not be programmatically identified.
  • Some form fields may not provide clear labels or instructions.
  • Some controls may not correctly communicate their name, role, value, or state to screen readers.


Compatibility


The website is intended to work with current versions of commonly used web browsers, operating systems, and assistive technologies.


Older browsers, unsupported devices, or outdated assistive technologies may not provide an optimal experience. Keeping browsers and assistive technologies updated may improve compatibility and security.

Accessibility Assistance and Feedback

We welcome feedback about the accessibility of the website.

Please contact us when you:

  • Experience difficulty accessing any page, document, form, video, or feature;
  • Need information in an alternative format;
  • Require assistance completing a process available through the website; or
  • Have a suggestion for improving our digital accessibility.

You may contact us by email at marketing@aetnagroup.com or through our Contact Us page.

When reporting an accessibility issue, it may be helpful to include:

  • The URL or page where the issue occurred;
  • A brief description of the problem;
  • The browser and device being used;
  • The assistive technology being used, when applicable; and
  • Your preferred method of contact.

We will review accessibility requests and respond within a reasonable timeframe.

Evaluation and Ongoing Improvement

Our accessibility activities may include:

  • Automated accessibility testing;
  • Manual code and content inspection;
  • Keyboard navigation testing;
  • Testing with assistive technologies;
  • Review of new or updated content and components; and
  • Periodic third-party accessibility assessments.

Accessibility is an ongoing process. We continue to monitor the website, remediate identified barriers, and incorporate accessibility considerations into our design, development, and content processes.

Accessibility Conformance Report

A detailed Accessibility Conformance Report based on the ITI VPAT may be made available on this website or provided upon request after completion of the applicable evaluation.

Statement Information

Initial assessment date: October 13, 2025 
Most recent assessment update: July 23, 2026
Evaluation performed by: Independent third-party accessibility specialists
Evaluation methodology: Automated and manual accessibility testing
Content management system: Pimcore
Website publication date: December 5, 2023
Accessibility statement last updated: July, 2026