Website Accessibility Statement

(pursuant to Article 3-bis of Italian Law No. 4 of 9 January 2004)

Aetna Group SPA undertakes to make its website accessible, in accordance with Italian Legislative Decree No. 106 of 10 August 2018.

This accessibility statement applies to the website: http://www.toptier.com/ 
 

Compliance status

Partially compliant

This website is partially compliant with the accessibility requirements set out in Annex A of the UNI EN 301549:2018 standard (which corresponds to the WCAG 2.1 guidelines), due to the non-compliances listed below.
 

Non-accessible content

a) Non-conformity issues

  • WCAG 1.1.1 (Level A) – Non-text Content: Some decorative images and icons are missing alternative text (alt text), or the existing text alternatives are non-descriptive or redundant.
  • WCAG 1.2.3. (Level A) – Audio Description or Media Alternative: Some video content is provided without audio description or an equivalent text transcript conveying the visual information. 
  • WCAG 1.4.3 (Level AA) – Contrast (Minimum): Certain text elements have insufficient contrast against their background, making them difficult to read.
  • WCAG 1.4.13 (Level AA) – Content on Hover or Focus: Some content appears only when hovering the pointer (hover state) and is not accessible via keyboard navigation.
  • WCAG 2.1.1 (Level A) – Keyboard: Some interactive elements are not fully operable using only the keyboard.
  • WCAG 2.2.2 (Level A) – Pause, Stop, Hide: Some automatically moving content (such as sliders or carousels) cannot be paused by the user.
  • WCAG 2.4.1 (Level A) – Bypass Blocks: In some pages, the heading hierarchy is not consistently structured, making it harder for users to navigate quickly between sections. A mechanism to skip directly to the main page content (e.g. a “Skip to content” link) is missing.
  • WCAG 2.4.3 (Level A) – Focus Order: Some elements that can be reached via keyboard navigation are visually hidden, causing confusion for users.
  • WCAG 2.4.4 (Level A) – Link Purpose (In Context): Certain links do not clearly describe their purpose, making them ambiguous for users relying on assistive technologies.
  • WCAG 2.4.6 (Level AA) – Headings and Labels: The hierarchy of headings is not always properly structured, affecting comprehension of page content.
  • WCAG 2.4.7 (Level AA) – Focus Visible: When interacting with focusable elements, the visible outline is missing, making it difficult to identify the element currently in focus.
  • WCAG 4.1.2 (Level A) – Name, Role, Value: Some interactive elements do not correctly communicate their name, role or state to screen readers.


Aetna Group SPA is currently engaged in implementing the necessary updates to ensure full compliance with accessibility requirements.
 

Drafting of the accessibility statement

  • This statement was drafted on 13/10/2025
  • The information contained in the statement has been obtained from an assessment carried out by third parties.
  • Assessment method: Automatic and manual analysis
     

How to submit reports - Contact details of the provider

Contact details for the provider are as follows:

How to submit reports to Agenzia per l’Italia Digitale (AgID)

If you receive an unsatisfactory response or no response at all, you can submit a report via the following link: https://difensorecivicodigitale.agid.gov.it/ 
 

Information about the website

  • Date of publication of the website: 05/12/2023
  • Usability tests have been carried out.
  • CMS used for the website: Pimcore
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